Cancellation & Refund Policy

This policy applies to fees paid to Krishna Public School online (through Razorpay) or at the school office.

1. Cancellation

• A fee payment that has been completed successfully cannot be cancelled by the payer, as fees are charged for the academic session.
• If you have not yet paid, you can simply close the payment window; no amount is charged.

2. Failed or Pending Payments

If money is debited but the payment does not show in the Student Portal, please do not pay again. The amount is normally reversed automatically to your account by the bank/Razorpay within 5–7 working days. If it is not, contact us with the Payment ID and we will help.

3. When a Refund Is Given

• Duplicate payment for the same fee
• Excess amount paid by mistake
• Payment made against a wrong Student ID because of a portal error
• Payment taken but not credited due to a technical error on our side, and not corrected within a reasonable time

4. When a Refund Is Not Given

Fees for tuition, examination, computer & smart class and activities that have been paid and credited to a student for the session are non-refundable, including when a student withdraws or is absent during the session. Any exception is at the written discretion of the Principal.

5. How to Request a Refund

Email krishnapublicschool6252@gmail.com within 7 days of payment with the Student ID, Razorpay Payment ID, date, amount and reason. We review each request and reply within 2–3 working days.

6. Refund Timeline and Mode

Approved refunds are issued to the original payment method (UPI, card or bank account) through Razorpay, usually within 5–7 working days of approval. Some banks may take a few extra days to show the credit. Refunds for fees paid at the school office are made as decided by the school office.

Questions? See Contact Us or our Terms & Conditions.